This notice applies across all websites that we own and operate and all services we provide, including our online and mobile contact tracing products, and any other apps or services we may offer. For the purpose of this notice, we’ll just call them our 'services'.
We may need to update this notice from time to time. Where a change is significant, we'll make sure we let you know - usually by sending you an email.
You can read the whole notice below, or if you haven’t got much time, you can jump to the section you need using the navigation menu.
When we refer to ‘we’ (or 'our' or ‘us’), that means ImHere (a product of PODcom Limited) and all its wholly owned subsidiaries. Our headquarters are in New Zealand. Address details for ImHere offices are available on our Contact us page.
We provide an easy-to-use global online platform for small businesses. At the core of our platform is contactless contact tracing software. If you want to find out more about what we do, see the About ImHere page.
When we refer to ‘you’ that means any user (‘visitor’ or ‘business’) of ImHere.
You might be considered a ‘visitor’ as someone who is using ImHere to confirm your visit with a Business Account Location.
You might be a ‘business’ account subscriber, who is using ImHere to keep a record of who has been visiting your business locations, either as part of a Government recommendation or a Health and Safety requirement within your business, or any other business use case.
Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.
Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
Audited: We will regularly seek independent audits of our data protection approaches and seek to implement any recommendation made.
Security: We follow industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support, or use our service to submit your contact details when checking into a business account location. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you. If you’re someone who doesn’t have a relationship with us, but believe that an ImHere business account subscriber has entered your personal data into our websites or services, you’ll need to contact that ImHere subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
Other than the general use of your data, we will provide a copy of your Visitor confirmation to (and only to) the business account subscriber (as you have submitted it). We will not share this data with anyone else!
For business account subscribers, we also use your personal data for other purposes, which may include the following:
To communicate with you. This may inclide:
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
Through the use of our services you have the option to connect or integrate with other third party services. For example, when you enter a retail store you may choose to submit your details to a third party system. When your submit your data with a third party, our services may share your personal date or other information with third party services.
It is your responsibility to ascertain how your personal data or other information is collected, used and processed by a third party service. We recommend that you review the privacy policies of these third party service providers to understand what may be disclosed through integration with a service such as ours.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal requirements or government guidelines).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to [email protected]
You also have rights to:
You can exercise these rights at any time by sending an email to [email protected]
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